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Bookings & Cancellations Policy

Bloom Dog Grooming — Booking Policy

Thank you for choosing Bloom Dog Grooming. Bloom is a calm, one-to-one grooming salon where every appointment is dedicated entirely to your dog. As only a limited number of appointments are available each day, each booking is carefully scheduled to give every dog the time, patience, and attention they deserve.

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This policy helps appointments run smoothly and ensures the best possible experience for both dogs and owners.

🌿 Making a Booking

Appointments can be made by:

 

When booking, you may be asked to provide details about your dog, including:

  • Name

  • Breed

  • Age

  • Coat type

  • Temperament

  • Medical conditions

  • Behavioural or handling notes

 

This information helps Bloom prepare properly and provide the safest, most suitable grooming experience.

🌸 New Clients

For first-time appointments, Bloom may request a short phone consultation before confirming the booking. This is especially helpful for puppies, rescue dogs, nervous dogs, or dogs with special requirements.

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This allows enough time to be scheduled and helps ensure your dog feels as comfortable as possible during their visit.

🌷 Deposits

A £10 booking deposit may be required to secure your appointment.

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This deposit is deducted from your final bill on the day of the groom.

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As Bloom operates with limited one-to-one appointments, deposits help protect reserved time and reduce missed bookings.

🐾 Arrival for Appointments

Please arrive at your scheduled appointment time.

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Because Bloom is a one-to-one salon:

  • Arriving too early may disturb another dog currently being groomed

  • Arriving late may reduce the time available for your dog’s appointment

 

If you arrive more than 15 minutes late, Bloom may need to shorten or reschedule the appointment depending on the day’s schedule.

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Please ensure your dog has had an opportunity to toilet before arrival.

🌼 Collection Times

Most grooming appointments take approximately 2.5 to 3 hours, depending on coat condition, behaviour, and services required.

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You will be contacted when your dog is nearly ready for collection. Please collect promptly so the salon can remain calm and on schedule.

🌿 Refusal of Service

Bloom reserves the right to decline or reschedule appointments where:

  • Incorrect information has been provided

  • A dog is unwell or contagious

  • A dog presents a serious safety risk

  • Severe matting requires additional time not booked for

  • Behaviour makes grooming unsafe or causes extreme distress

 

Where possible, this will always be discussed kindly and honestly.

Bloom Dog Grooming — Cancellation Policy

Bloom understands that plans can change and will always try to be fair and understanding. As a small one-to-one salon with only limited appointments available each day, cancellations at short notice can have a significant impact.

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This policy helps protect the business while remaining reasonable for clients.

🌷 Rescheduling with Notice

If you need to move or cancel your appointment, please give as much notice as possible.

48+ hours notice:

Deposit can be transferred to a future appointment

Less than 24 hours notice:

Deposit is forfeited and a new deposit required to rebook

No-show / missed appointment:

Full appointment fee may be charged before future bookings are accepted

🌸 Emergency Cancellations

Genuine emergencies, sudden illness, or unexpected circumstances are understood. Please contact Bloom as soon as possible and each situation will be considered fairly and compassionately.

🌿 Repeated Cancellations

Repeated last-minute cancellations, no-shows, or frequent rescheduling may result in:

  • Future bookings requiring full payment in advance

  • Limited booking availability

  • Refusal of future appointments

🌼 If Bloom Needs to Cancel

If Bloom must cancel due to illness, emergency, or unforeseen circumstances, as much notice as possible will be given and your appointment will be rearranged promptly. Any deposit paid will be transferred or refunded.

🐾 By Booking an Appointment

By booking with Bloom Dog Grooming, you confirm that you have read and accepted both the Booking Policy and Cancellation Policy.

🌿 Refusal of Service

Bloom reserves the right to decline or reschedule appointments where:

  • Incorrect information has been provided

  • A dog is unwell or contagious

  • A dog presents a serious safety risk

  • Severe matting requires additional time not booked for

  • Behaviour makes grooming unsafe or causes extreme distress

 

Where possible, this will always be discussed kindly and honestly.

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